My activity got cancelled. How do I get my money back? Chiara February 21, 2020 15:36 Updated Contact us by email or phone and we will take care of it immediately. Make sure you provide the booking number when you contact us. Related articles How can I cancel my reservation? What’s your cancellation policy? I’ve made a booking request. When will I hear back? How can I make a booking request? How can I pay? Comments 0 comments Article is closed for comments.